SAMSON TRAINING
Where Experience Meets Excellence
Incidents of violence and aggression in the workplace can have a significant impact on staff wellbeing, morale, and productivity. Employers have a responsibility to ensure a safe working environment and to provide employees with the skills and confidence to manage and de-escalate challenging situations effectively. This course is designed to raise awareness, build practical strategies, and support organisations in reducing risks associated with workplace aggression.
Outline
• Understanding workplace violence and aggression
• Recognising early warning signs and triggers
• Legal responsibilities of employers and employees
• Strategies for de-escalation and conflict management
• Managing difficult conversations and behaviours
• Personal safety and situational awareness
• Reporting, recording, and responding to incidents
• Building a respectful and safe workplace culture
Key Features
• Delivered by experienced trainers with practical expertise
• Interactive learning through case studies, role plays, and group discussions
• Practical de-escalation tools and techniques
• Up-to-date insights on workplace safety obligations
• Customisable to suit specific industries and organisational needs
Suitable For
• Managers, supervisors, and team leaders
• Frontline staff dealing with the public or customers
• HR professionals and employee wellbeing officers
• Employees in healthcare, retail, hospitality, transport, and other high-interaction roles
• Any staff working in environments where conflict or aggression may arise
Course Outcome
• Recognise the signs of potential violence and aggression in the workplace
• Apply practical strategies to defuse and manage aggressive behaviours
• Understand their rights and responsibilities under workplace safety legislation
• Increase personal confidence in handling difficult or hostile situations
• Promote a safer, more respectful, and supportive workplace environment
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