Managing Aggression and De-escalation Strategies (MADS)

✅ Healthcare workers and support staff
✅ Mental health professionals
✅ Security personnel in healthcare settings
✅ Anyone working in environments where they may encounter aggression or challenging behaviour

✅ Emphasis on non-physical de-escalation strategies
✅ Risk assessment and incident prevention techniques
✅ Enhancing situational awareness and professional boundaries
✅ Ethical, legal, and procedural context of managing aggression
✅ Role-plays and practical scenario-based learning
✅ Certification upon completion

✅ Understand the causes and triggers of aggression
✅ Respond effectively and safely in high-stress situations
✅ Apply de-escalation techniques to diffuse aggressive behaviour
✅ Communicate calmly and assertively
✅ Maintain safety for themselves, colleagues, and service users
✅ Meet organisational and regulatory requirements for staff training