SAMSON TRAINING
Where Experience Meets Excellence
Healthcare professionals often encounter emotionally charged or challenging interactions with patients, residents, or visitors. This course is designed to equip staff with the tools and techniques to defuse conflict, de-escalate tense situations, and ensure safety for all without the use of force or aggression.
Grounded in trauma-informed care and person-centred practices, the training promotes empathy, communication, and situational awareness as primary tools for resolution.
Suitable For
✅ Nurses and healthcare assistants
✅ Residential and nursing home staff
✅ Hospital and clinical support staff
✅ Mental health professionals
✅ Anyone working in patient-facing roles in healthcare
Key Features
✅ Understanding behavioural triggers in healthcare settings
✅ De-escalation techniques using body language and voice tone
✅ Building rapport and trust in crisis moments
✅ Safe non-physical intervention strategies
✅ Recognising early warning signs of aggression
✅ Maintaining personal and team safety
✅ Legal and ethical considerations in responding to aggression
✅ Role-play and scenario-based practice
Course Outcome
✅ Respond calmly and effectively to challenging behaviours
✅ Use communication and empathy to de-escalate conflict
✅ Understand how to prioritise safety while upholding dignity
✅ Identify signs of distress and act appropriately
✅ Work within ethical and legal boundaries for non-violent intervention
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